How to choose the right service to help you.
For us working in the service industry and ‘invading’ on our customer’s private spaces this is a fascinating question – and one that we ask our self when producing marketing material and processes on how to answer the phone.
I started in this business 9 years ago, and things have changed since. My first marketing success was a classified advertising in the Sydney Child, a publication widely read then and now. I had to relay on people stumbling over it, as nobody knew that Professional Organiser existed, and fewer people goggled for help. The internet wasn’t a trusted source of help.
Nowadays, we trust it almost unquestioned and even more our cyber network. I am part of a local mums group on facebook – one of over 10,000 and the amount of call out for help or just reliable information is immense. And it goes as far as others pointing out to you, or making you aware, that you indeed need help, because they went through the same and know that help is available and does get things done.
The next step is to realise you will need outside help to get it done – the hardest bit on the journey to get organised in my eyes. Maybe made easier by the knowledge that others did the same, that it’s nothing shameful to ask for help.
Then comes the all important first phone call, where every party tries to check the other one out; one building trust, the other one checking off a sub conscious checklist of items you want from someone that will enter your bedroom and go through your bedside drawers!
Next might be a bit of back and forth, mainly to check on each other’s reliability and professionalism – me sending out service agreements, customers checking testimonial pages and reading the above agreement to look for any loopholes or shifty sentences.
By the fist appointment both parties involved have bought into the deal, but trust is and will always be built and maintained.