everything has to go
Two weeks ago, I went to a seminar about how to work on Deceased Estates.
I have done a few of these, but I realised I have a lot to learn. I used to approach deceased estate clients the same way as my usual, alive clients, but the situation is completely different. The client is the deceased; we have to try to work in his name and his best interest at hand, but also do right by the bereaved. There is the issue of grief, sentimental value, time constraints and budget issues.
All these things have to be taken into consideration when quoting on emptying a whole house. You have to communicate well to all members of the family, be in the know who is the one in charge – and hope all members of the family agree on that!!! The more procedures you can put into place the better – it takes the anxiety out of the whole process if people know what is going to happen.
Most Deceased estates are such big jobs, that you work with a team – and you have to look after that team, again communication being the key.
There are a lot of items to get rid of, rubbish, donations and selling. We have to make use of all our resources to know what sells for the best price to whom, and what makes sense in a sustainable sense, too. Buy using all this knowledge, we should actually earn our own fees.